Toyota Scion To Offer Complimentary Maintenance

It looks like there’s been another significant industry breakthrough for Toyota: The company recently announced it has become the first full-line brand to offer a standard complimentary maintenance program for all new vehicles in its entire lineup, in addition to now providing the same service for new products from its Scion division.
“The two complimentary maintenance plans were developed to help improve overall cost of ownership and provide invaluable peace of mind for our customers,” said Bob Carter, Toyota Division group vice president and general manager. “The new programs were inspired by owner feedback and once again reflect how Toyota listens to its customers.”
Toyota had already offered complimentary service as part of its early-year sales promotions, and the results were very impressive. In fact, some 73 percent of Toyota buyers said that it improved their confidence in the company’s products. It’s a demonstration of good will that improves customer relations, Huntington Toyota says.
The two new service plans, which have been integrated into the pre-existing Toyota Care and Scion Service Boost programs, mean that customers can benefit from normal, factory-scheduled maintenance and 24-hour roadside assistance, all at no charge, for either two years or 25,000 miles (whichever comes first). This includes oil and filter changes, tire rotations, lubrication of key chassis parts and components, and regular 19-point vehicle inspections, along with lockout protection, flat-tire service, towing, jump starts and more. It’s the kind of service normally offered by luxury brands, Toyota Huntington says.
This customer-satisfying service is already available on the new Scion and Toyota products at Scion Dealer MD today.
(Note that only retail vehicles will qualify for the complimentary maintenance and roadside assistance programs. Vehicles that are part of rental, commercial, livery or taxi fleets are excluded.)